Shipping & Delivery
Beautifully handcrafted pieces take time to create. It is currently taking us about 7-14 business days to make your order plus 2-3 days for shipping time. Changes and cancellations must be made within 12 hours of purchase.
USPS Priority Mail Shipping:
• • 2-3 business days shipping transit time
UPS 2nd Day Air Shipping:
• • 2 business days shipping transit time
Tracking Your Order
Once your order has been shipped you will receive an email confirmation along with a tracking number. If you do not receive your tracking number or can not find your tracking number, please contact us by email at TiffaniSmith@SankofaArts.com and we will assist you in a timely manner.
Or please call 614-91-TRIBE and we will be able to provide you with the information regarding your order.
tel: (614)-91-TRIBE or (614)918-7423
mon-fri: 9am - 5pm (EST)
Money Back Guarantee
We are committed to providing a quality product the first time, every time.
If you are not completely satisfied with your order, contact us at TiffaniSmith@SankofaArts.com within 14 days of delivery date to let us know.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for Custom or personalized orders
- Earrings /Ear Cuffs are non-returnable.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All Custom orders require a $50 deposit to begin services.
I will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)